Clean the electrical contacts Use the following steps to clean the electrical contacts on the cartridges, and then try to align the cartridges again. I don’t see my operating system. Solution and Diagnostic Data Collection. Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Please use the product number and serial numbers of the new product to validate warranty status. Press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot. Choose ‘Refresh’ to update the list.

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The product cleans the cartridges and then prints a test page. Message 2 of 9.

In the product software, double-click Printer Actions. Select your operating system and versionChange Detected operating system: Use the following steps to replace the cartridge associated with the streaked or missing color on the alignment page.

Choose a different product series. Europe, Middle East, Africa. Please try again shortly. Remove the plastic tape.

HP Deskjet A e-All-in-One Printer series – J | HP® Customer Support

Select your desired files and a list of links will be sent by email. By Lillian Lai — Last Updated: This page requires Javascript. Message 7 of 9. If you see certain error when trying to print, or if your printer offline or stuck in queue, you should consider updating your printer driver to make your printer back on track. Click the Device Services tab, and then click Align Ink Cartridgesand then follow the on-screen instructions to print the alignment page.


This product was sold by a third party. By completing and submitting this form you consent gp the use of your data in accordance with HP’s Privacy statement. Operating System – Windows 7, Windows 8, Windows 8. Or, view all available drivers for your product below.

HP Customer Support – Software and Driver Downloads

Make sure that the paper type is appropriate and then reload the paper Follow these steps to make sure that the paper type is appropriate, and then reload the paper. When one hl the solutions resolves the issue, there is no need to continue troubleshooting.

Close the cartridge access door. For more information; View article. This page requires Javascript.

How does HP install software and gather data? Already have an HP account?

Any warranty support needed would be completed by the third party that sold the product. The alignment page prints. Not sure which drivers to choose? Is my Windows version bit or bit? This process can take several minutes depending on the number of warranties being checked.


Select from the products you own. If you have a question, please create a new topic by clicking here. The list of recommended drivers for your product has not changed since the last time you visited this page. Issue The error message ‘ Alignment failed ‘ displays on the product control panel.

Click the Device Services tab, and then click Clean Ink Cartridgesand then follow the on-screen instructions to complete the cartridge cleaning process.

Whenever you replace one or both cartridges, the product prompts you to align the cartridges.